Privacy Policy

Last Updated: May 2026

At Pameltech Labs, we prioritize the protection and security of your personal data. This Privacy Policy details how we collect, process, secure, and store personal records in accordance with the Botswana Communications Regulatory Authority (BOCRA) regulations and the Botswana Data Protection Act (DPA).

1. Collection of Personal Data

We collect only the essential details necessary to serve our client relationships. This includes:

• Identity & Contact Details: Full name, corporate email address, and phone number when submitting contact forms or support requests.
• Usage Information: Basic IP addresses, browser agents, and duration tracking through secure local analytics.

2. DPA & BOCRA Data Principles

We rigorously enforce data governance guidelines, specifying:

• Lawful & Fair Processing: Data is only processed with the explicit consent of the data subject.
• Data Minimisation: We restrict collection to the minimum required info. We do not sell or trade user records.
• Storage Limitation: Personal records are deleted once the query processing or project lifecycle terminates.

3. Security Infrastructures

All communication tunnels are encrypted using Transport Layer Security (SSL/TLS). Our backend repositories follow the highest security standards to prevent data breaches, conforming to regional cybersecurity and BOCRA E-Commerce guidelines.

4. Your Rights as a Data Subject

Under the Botswana Data Protection Act, you have the right to:

• Request information on whether we hold your personal data.
• Rectify inaccurate, partial, or outdated records.
• Request immediate deletion of your personal details from our active data repositories.

5. Contact Compliance Desk

To exercise any data subject rights or query our storage measures, please send a mail to labs@pameltech.com.